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前往主要內容
TCSA台灣企業永續獎

TCSA (Taiwan Corporate Sustainability Awards)

TAISE 繁中
  • About TCSA
    • About TCSA
    • TCSA Objectives
    • Judge List
    • Events
    • Media
  • TCSA
    • 2025 Asia Sustainable Exhibition Award
    • 2025 TCSA
    • 2025 TUSA
    • 2025 THSA
    • 2025 Process & Timeline
    • 2025 Application fee
    • Taiwan Sustainable Retail Management Award
    • 2025 Taiwan Sustainable Agriculture Award
    • 2025 Taiwan Sustainable Tourism Awards
    • 2024 Download
  • APSAA&TSAA
    • 2025 APSAA
    • Awards and Fees
    • Evaluation Framework
    • Submission Requirements
    • Submission Instructions
    • 2025 SDG Summit
  • Judge Training
    • CSR Training Course
    • 11
    • Judge Translate
    • Rights, Responsibilities and Standards for Selection
    • Recruitment Criteria
    • Recruitment Process and Assessment
    • Selection Objectives
    • Judging Benefits
    • Judge Training Class Q&A
    • Cancellation Notice of Certificate Serial Number
  • Previous TCSA
    • Awards Ceremony
    • Judging Committee
    • List of Winners
    • Achievements
    • Album
  •   Contestants
  • 台灣企業永續獎-台灣企業永續獎 單項績效 - 創意溝通領袖獎:非製造業及能源產業組

    中國信託商業銀行股份有限公司


    疫情下的好幫手:AI智能語音服務
    席捲全球的新冠病毒風暴,已徹底改變人們的日常生活。客戶減少到分行,無接觸服務需求大增,疫情影響客服人員減少,客戶等待時間變長,凸顯數位通路服務的重要性。中國信託針對客戶問題進行End to End了解客戶體驗,透過客戶訪談與迭代優化體驗,導入「AI語音對談」新服務模式,解決客戶撥打客服專線常會遇到傳統按鍵語音需花時間操作、語音選單過多不易找到服務、轉接專人服務等候很久等痛點,進階將新技術服務應用在金融服務業務場景中。中國信託AI語音服務已獲得7項專利,以人機協作全程互動對談的服務旅程,帶動臺灣數位金融服務的轉變,創造客戶全新的服務體驗。
    TCSA (Taiwan Corporate Sustainability Awards)
    Taiwan Institute for Sustainable Energy (TAISE)
    Rm. 2, 2F, No, 188,Sec. 5, Nanjing E. Rd., Songshan Dist.,Taipei City 105411, Taiwan, R.O.C.
    TWCA
    Taiwan Institute for Sustainable Energy.All rights reserved.
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