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前往主要內容
TCSA台灣企業永續獎

TCSA (Taiwan Corporate Sustainability Awards)

TAISE 繁中
  • About TCSA
    • About TCSA
    • TCSA Objectives
    • Judge List
    • Events
    • Media
  • TCSA
    • 2025 Asia Sustainable Exhibition Award
    • 2025 TCSA
    • 2025 TUSA
    • 2025 THSA
    • 2025 Process & Timeline
    • 2025 Application fee
    • Taiwan Sustainable Retail Management Award
    • 2025 Taiwan Sustainable Agriculture Award
    • 2025 Taiwan Sustainable Tourism Awards
    • 2024 Download
  • APSAA&TSAA
    • 2025 APSAA
    • Awards and Fees
    • Evaluation Framework
    • Submission Requirements
    • Submission Instructions
    • 2025 SDG Summit
  • Judge Training
    • CSR Training Course
    • 11
    • Judge Translate
    • Rights, Responsibilities and Standards for Selection
    • Recruitment Criteria
    • Recruitment Process and Assessment
    • Selection Objectives
    • Judging Benefits
    • Judge Training Class Q&A
    • Cancellation Notice of Certificate Serial Number
  • Previous TCSA
    • Awards Ceremony
    • Judging Committee
    • List of Winners
    • Achievements
    • Album
  •   Contestants
  • 台灣永續行動獎-台灣永續行動獎 企業組:銀

    中國信託商業銀行股份有限公司


    分行數位旅程
    (一)Phygital Banking創新分行旅程,顛覆業界服務模式
    1首創業界大廳服務模式 櫃檯作業轉型大廳旅程服務,從客戶取號開始,手機上感受真人般全旅程服務
    2攜手Apple科技,安心低接觸服務旅程 首家導入Apple技術,掃碼零接觸,手機成為取號機、寫字及諮詢檯,免在行等候到號提醒降低群聚風險
    3大數據落地分行,打造專屬個人化的互動經驗 平臺串連櫃員iPad,了解客戶旅程狀態及時提供服務
    (二)兼顧作業效率與客戶體驗,帶動中信NPS NO.1
    1人機協作提升作業效率,開戶時效提升30% 資料傳送後臺審查,節省等候,提升作業效率
    2超乎客戶預期的取號迎賓體驗,創造經營機會 主動辨識VIP通知理專迎賓,透過iPad了解需求提供理財服務,交易結束貼心關懷深化客戶關係
    (三)複製實體數位化服務能力,攜手廣大企業生態共渡疫情衝擊
    1平臺與經驗分享,縮小企業夥伴數位落差 打造實體通路數位化服務能力,建構客戶全旅程服務的數位平臺,透過經驗分享、共用技術平臺協助夥伴提升數位能力
    2共築客戶數位金融生態,創造經營機會 引進新科技,分行場景帶給客戶更便利的服務體驗,複製店家應用,建構共榮金融生態
    TCSA (Taiwan Corporate Sustainability Awards)
    Taiwan Institute for Sustainable Energy (TAISE)
    Rm. 2, 2F, No, 188,Sec. 5, Nanjing E. Rd., Songshan Dist.,Taipei City 105411, Taiwan, R.O.C.
    TWCA
    Taiwan Institute for Sustainable Energy.All rights reserved.
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